Acceptable Usage Policy

Fair, Secure & Responsible Use of Dialnix Services

This Acceptable Usage Policy defines the rules and guidelines for using Dialnix services responsibly, securely, and in compliance with applicable laws and regulations.

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1. PURPOSE OF THIS POLICY

The purpose of this policy is to ensure that all users operate Dialnix services in a lawful and ethical manner while maintaining network integrity, security, and service quality.

2. PERMITTED USE

• Business communication and VoIP calling
• SMS and messaging services for legitimate purposes
• Customer support and contact center operations
• Internal organizational communication systems

3. STRICTLY PROHIBITED ACTIVITIES

• Sending spam, unsolicited messages, or bulk abuse traffic
• Engaging in fraud, scams, or illegal activities
• Harassment, abusive, or threatening communication
• Unauthorized access, hacking, or system exploitation
• Network disruption or misuse of infrastructure resources

4. NETWORK MONITORING

Dialnix reserves the right to monitor network traffic and service usage to ensure compliance with this policy and to maintain optimal system performance and security.

5. FAIR USAGE POLICY

Excessive, abusive, or abnormal usage that impacts network stability or other users’ experience may be limited or restricted to ensure fair usage for all customers.

6. ENFORCEMENT ACTIONS

Violation of this policy may result in warnings, temporary suspension, or permanent termination of services without prior notice depending on the severity of the violation.

7. REPORTING ABUSE

If you detect any misuse of Dialnix services, you are encouraged to report it immediately to our support team for prompt investigation.

8. POLICY UPDATES

Dialnix may update this policy at any time to reflect changes in technology, regulations, or operational requirements.

9. CONTACT US

Email: AyeshaJabbar@dialnix.com